Frequently Asked Questions

One Sydney Harbour residents

  • Residents of One Sydney Harbour can find all the details about our classes, schedules, and booking options on our dedicated page. Simply visit One Sydney Harbour for more information and to book your sessions.

    Please note: our classes are exclusively for residents and are not open to the general public.

  • We offer classes designed to cater to various needs and fitness levels:

    • Yoga Flow – All Levels

    This 45-minute class combines breath and movement to strengthen, stretch, and center your body and mind. Suitable for all levels, it offers dynamic sequences with modifications for beginners and challenges for advanced practitioners. Expect a flow that enhances alignment, calm, and focus, leaving you grounded and rejuvenated.

    • Mat Pilates - All Levels

    This 45-minute class uses low-impact, core-focused exercises to strengthen and tone your body. Suitable for all levels, it improves posture, flexibility, and mobility with dynamic, bodyweight movements. Expect a full-body workout targeting arms, legs, glutes, and core, promoting strength, balance, and control.

    • Reformer Semi-Private Session

    This 45-minute session offers a dynamic, low-impact workout on the Reformer Pilates bed in a small group (max. 3 participants). With extra instructor attention, you'll refine your form while building strength, core stability, posture, and flexibility through controlled, resistance-based movements.

    Suitable for basic to intermediate levels, this class requires prior Reformer Pilates experience and familiarity with the equipment (springs, straps, and settings) to ensure a smooth flow and safe experience.

    New to Reformer? We recommend a Private 1:1 Session first.

    • Private 1:1 Reformer Pilates session

    This 45-minute session offers a fully tailored, low-impact workout on the Reformer Pilates bed, designed exclusively for you. With one-on-one instructor attention, your session will be personalised to meet your specific needs and goals. Expect expert guidance to refine your form, improve core stability, and enhance posture and flexibility through controlled, resistance-based movements. This private setting allows for a more focused, customised experience, providing a full-body workout that strengthens, tones, and promotes mindful movement, helping you achieve optimal results.

    • Mandarin & English Yoga | 普通话与英语瑜伽 - 适合所有水平

    A 45-minute class, primarily guided in Mandarin with some English instruction, suitable for all levels. This class focuses on flowing with the breath, building strength, and cultivating ease in movement. It is perfect for beginners or anyone wanting to refine their practice with more attention to posture alignment and mindful movement.

    • Private Mandarin & English Yoga | 私人普通话与英语瑜伽课程

    This 45-minute one-on-one session offers a fully personalised yoga experience, primarily guided in Mandarin with some English instruction. Whether you're new to yoga or seeking to deepen your practice, this private class will be tailored to your specific needs, goals, and experience level. With personalized attention, you'll refine alignment, improve flexibility, and build strength and balance through mindful practice. Expect a session designed just for you—focusing on breath, movement, and relaxation—helping you progress at your own pace in a comfortable, supportive setting.

  • If you have previously purchased a Class Package, you can redeem your classes in the following ways:

    Using a Client Account:

    Log in or sign up to create a client account. Once logged in, you'll be able to view your class package codes, check upcoming appointments, and enjoy auto-filled details (name, email, and phone) when booking.

    Without an Account:

    If you haven’t created an account, you can still redeem your package by entering the Class Package code included in your confirmation email.

    1. Select your preferred class time.

    2. Enter your name, email, and phone number.

    3. Agree to the waiver and terms & conditions.

    4. Click ‘Continue to Payment’—you’ll see an option to enter your Class Package code.

    Finding Your Class Package Code:

    • If you can’t find your package confirmation email, use the ‘Check Code Balance’ link at the bottom of the scheduler. Enter your email, and Acuity will send you a list of all your package codes.

    • If you do find your confirmation email, simply click the ‘Schedule’ button in that email. This will take you directly to the booking page with your package code automatically applied—no need to enter it manually. You may want to save or star the email for easy access in the future.

  • If you cancel your drop-in class before the cancellation cut-off, you won’t lose your credit. However, the system does not automatically hold the credit for future use. Instead, we will need to manually process a refund.

    To simplify this process and ensure you can easily use your credit for another class, we recommend selecting ‘Reschedule’ instead of canceling. This allows you to book a new class that suits you without needing a refund and rebooking separately.

    If you still prefer to cancel and receive a refund, please allow some time for manual processing.

  • Booking Policy

    Group classes can be booked up until the session start time, subject to availability.

    Semi-Private Reformer sessions must be booked at least 12 hours in advance. After this period, booking will no longer be available.

    If only one participant is booked for a Semi-Private Reformer session, we will notify them at least 12 hours in advance. They will have the option to:

    • Upgrade to a Private Reformer session by paying the price difference.

    • Cancel and receive a full refund.

    • Reschedule to another available session.

    Private sessions must be booked at least 24 hours in advance. After this period, booking will no longer be available.

    Group classes require a minimum of 2 participants to run.

  • Cancellation Policy

    We understand that plans can change, and we strive to accommodate everyone:

    Group Classes & Semi-Private Sessions (Drop-in, 5-Class Pack, or 10-Class Pack):

    Cancel or reschedule at least 12 hours before your class start time to have your class credit returned to your account.

    Late cancellations (within 12 hours) will be charged, and the credit will not be refunded.

    Private 1:1 Sessions:

    A 24-hour cancellation policy applies. Cancellations made within 24 hours of the session start time will result in a forfeited class credit.

    Why This Policy?

    Our teachers are booked in advance, and we respect their time and commitments. While we understand that emergencies happen, late cancellations and no-shows affect their schedules and ability to be compensated.

    Group classes require a minimum of 2 participants to run.

  • Creating an account makes it easy to manage your bookings and packages.

    With an account, you can:

    • View and manage all your past and upcoming classes and sessions

    • Cancel or reschedule appointments

    • Track your active class packages and subscription codes

    • Enjoy faster bookings with your information automatically filled in

    To create an account:

    1. Click Sign up at the top-right corner of the booking page.

    2. Enter your email address and create a password.

    3. Check the box to agree to our Terms of Service and acknowledge our Privacy Policy.

    4. Click Sign up.

    Once your account is set up, you’ll have easy access to all your bookings and packages in one place!

  • We’re excited to introduce you to the practices of yoga and pilates! If this is your first class, please let your instructor know so they can provide modifications and guidance to help make your experience more comfortable and enjoyable.

    If you’re dealing with an injury or recovering from one, we recommend consulting with a healthcare professional before starting. Please inform your instructor prior to class so they can adjust the session to accommodate your needs.

  • We recommend wearing light, comfortable clothing that allows for movement and flexibility. Choose fabrics that breathe to help you stay cool and comfortable during your practice.

    Be sure to bring a water bottle and towel for your session.

    Yoga and pilates are practiced barefoot, so there’s no need for shoes.

    For Reformer Pilates grip socks are recommended for safety and hygiene.

  • While we don’t offer dedicated prenatal classes, we recommend consulting with your doctor before starting yoga or pilates during pregnancy, especially if you're new to either practice.

    If you’ve been practicing yoga or pilates prior to pregnancy, it’s generally safe to continue, provided you have medical clearance from your healthcare provider.

  • Both yoga and pilates can be beneficial for healing and overall well-being. However, if you're dealing with a specific injury, we strongly recommend consulting with a healthcare professional to ensure it's safe for you to practice.

    In our experience, intense yoga or pilates may not be suitable if you're currently in pain or recovering from an injury. It’s important to listen to your body and adapt your practice accordingly.

    • 5 Class Pack: Valid for 2 months from the date of purchase

    • 10 Class Pack: Valid for 4 months from the date of purchase

  • If you have any questions or need assistance, feel free to reach out to us at sophie@pacifiqueyoga.com.au or contact us directly at 0487 280 113. We're happy to help!